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Polices

Policies 

 Scheduling & Cancellations: Scheduling is on a first come, first service basis. Please call for reservations, cancellations, date changes, extensions of care. 

  Same Day Cancellations (Daily Dog Walking): We understand that you may decide to stay home from work for a variety of reasons. Please call before 9am for same-day cancellations. Any calls after 9am will be invoiced at half of the regular bill rate, as this time was reserved for your visit.

 Early Returns (Vacation): If you return home early, please call immediately. Any visits that were booked and no longer needed will be invoiced at half of the regular bill rate, as this time was reserved for your visit. If, however, you do not notify us of an early return and we make a trip and find you home, the regular per visit charge applies. 

 Payment for daily dog walking:  Checks or cash are recommended to be left for your Pet provider to collect at the end of each week.

 Payment for vacation:   Is collected in full, prior to your departure. Please remember to leave payment to avoid any late fees

Late Fees:  Unpaid balances are due 10 (ten) days from receipt of invoice and will accrue a $15 late payment fee every 30 days. 

Return Check Charges: There is a $35.00 fee for any returned checks, for any reason. 

Confirmation Calls (Vacation):      We will make a confirmation call or e-mail before your departure in order to verify that all information. Since phone messages or e-mails are not 100% reliable, please make sure we speak personally or e-mail is acknowledged by us before leaving for vacation. 

I’m Home Call (Vacation): Please remember to call when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please call immediately ANY time to leave a voice message that you have returned. 

Holiday Cancellations: Please understand that in-home pet care receive more requests for reservations than they can handle during holiday time. We may have turned away other clients because we have reserved time for you during a busy season. If you cancel five days or less before any holiday, you will be charged for half of the visits. 

Keys: Consider allowing us to retain copies of your house keys.   In the event of an unexpected trip, you’ll be glad you did. As a precautionary measure, we ask that you entrust us with 2 copies of your keys—1 for your Pet care giver, the other to be filed at our main office in a secured lock system. A back-up key is invaluable if the original key is accidentally lost or broken. If you decide not to keep your keys on file, there will be an additional fee for key pick-up & return:  $10.00 

Medications: We will try to administer medications as directed but cannot be held responsible for complications that arise as a result. Very shy cats with medical problems can be a serious risk, this must be thoroughly discussed. 

Vaccinations/Immunizations: For the safety of other customers, we require that all pets have the necessary vaccinations and immunizations before service begins. We ask to see immunizations records and/or expiration dates for rabies vaccinations. If  we are bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred.  

Veterinarian Care: If emergency care becomes necessary, we will attempt to contact the owner(s) and/or emergency contact.  We will call the appropriate veterinarian from your instructions. The owner(s) are responsible for the veterinarian fees, while the pet(s) are under our care. We will ask you to sign and authorize a Vet Release Form for these purposes. 

Access to Your Home by Others:  Please advise if there will be other persons entering and leaving your home.  We are not liable for the act(s) of third parties, whether known or unknown. This includes, but is not limited to: friends, neighbors, relatives, or other service persons that enter your residence for any purpose while we are caring for your pets. Our insurance will not be responsible and will become null & void when other people are in the home. Please inform us of anyone who may have access to your home while you are away. Please also notify the person(s) in your home of our visitations so they are not alarmed by our entrance. 

 Household Emergencies:   We will attempt to contact you if there are any emergencies. If you can not be reached, your emergency contact(s) will be called.  Fences: Fenced-in yards are wonderful play spaces for pets--however, no fence system is totally secure.  We do not accept responsibility or liability for any customer’s pets that escape, or are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence types. 

 Leashes: All dogs will be required to be on leash during outdoor walks. We prefer not to use retractable leashes for dogs. 

Pet & House Clean-Up:  We will properly dispose of pet waste and will do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would like the waste to be disposed. 

Animal Behavior: Animal behavior can be unpredictable.  We do not accept responsibility or liability for animal behavior, which results in self-inflicted injury, injury to other animal(s) in the same household, or damage to the client's property. Further, if we are harmed or injured by the client’s animals, the client accepts full responsibility for the cost of any necessary medical expenses and damages resulting from an injury to us or to a third party. Our Privacy Policy: All of your information will be kept private and confidential.  We highly respect our clients’ entrusting us with the care of their home and their loving pets. 

 Inclement Weather: (Primarily for Severe Snow or Ice storms). You entrust us to use our best judgment in caring for your pet and home if we are servicing you at the time of inclement weather. We will try to carry out your instructions to the best of our ability. We have requested the name and phone number of a person living nearby who has access to your home. (This should be a person close enough to walk to your home if roads are impassable--for example, a neighbor). If we are physically unable to drive to your home, this information is needed so we may contact this person to request their assistance to check on your pet.

 Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home, the customer realizes that we will provide service but not until conditions allow us to reach your home safely.  

The Inclement Weather Plan will be as Follows:

Every effort will be made to drive to your home.The service schedule may be changed, interrupted, or altered due to circumstances. If it is not possible to drive safely to your home, your emergency contact will be notified.You will be notified that the above-mentioned contingency plan has been activated.