Scheduling & Cancellations: Scheduling is on a first come, first service basis. Please call for reservations,
cancellations, date changes, extensions of care.
Same Day Cancellations (Daily Dog Walking): We understand that you may decide to stay home from work for
a variety of reasons. Please call before
9am for same-day cancellations.
Any calls after 9am will be invoiced at half of the regular bill rate, as this time was reserved for your visit.
Early Returns (Vacation):
If you return home early, please call immediately. Any visits that were booked and no longer needed will be invoiced at half
of the regular bill rate, as this time was reserved for your visit. If, however, you do not notify us of an early return and
we make a trip and find you home, the regular per visit charge applies.
Payment for daily dog walking: Checks or cash are recommended to be left for your Pet
provider to collect at the end of each week.
Payment for vacation: Is collected in full, prior to your departure. Please remember
to leave payment to avoid any late fees
Late Fees: Unpaid balances are due 10 (ten) days from receipt of invoice and will accrue a $15 late payment fee every 30
Return Check Charges: There is a $35.00 fee for any returned checks, for any reason.
Confirmation Calls (Vacation): We will make a confirmation call
or e-mail before your departure in order to verify that all information. Since phone messages or e-mails are not 100% reliable,
please make sure we speak personally or e-mail is acknowledged by us before leaving for vacation.
I’m Home Call (Vacation): Please remember to call when you have returned home safely!
Otherwise, we will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added
to your bill at the regular rate. Please call immediately ANY time to leave a voice message that you have returned.
Please understand that in-home pet care receive more requests for reservations than they can handle during holiday time. We
may have turned away other clients because we have reserved time for you during a busy season. If you cancel five days or less before any holiday, you will be
charged for half of the visits.
Keys: Consider allowing us to retain copies of your house keys. In the event of an
unexpected trip, you’ll be glad you did. As a precautionary measure, we ask that you entrust us with 2 copies of your
keys—1 for your Pet care giver, the other to be filed at our main office in a secured lock system. A back-up key is
invaluable if the original key is accidentally lost or broken. If you decide not to keep your keys on file, there will be
an additional fee for key pick-up & return: $10.00
Medications: We will try to administer medications as directed but cannot
be held responsible for complications that arise as a result. Very shy cats with medical problems can be a serious risk, this
must be thoroughly discussed.
Vaccinations/Immunizations: For the safety of other customers, we require that all pets
have the necessary vaccinations and immunizations before service begins. We ask to see immunizations records and/or expiration
dates for rabies vaccinations. If we are bitten or exposed to any disease or ailment received from the client’s
pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that
may be incurred.
Veterinarian Care: If emergency care becomes necessary, we will attempt to contact the owner(s) and/or emergency
contact. We will call the appropriate veterinarian from your instructions. The owner(s) are responsible for the veterinarian
fees, while the pet(s) are under our care. We will ask you to sign and authorize a Vet Release Form for these purposes.
Access to Your Home by Others: Please advise if there will be other persons entering and leaving your home. We are not liable for the
act(s) of third parties, whether known or unknown. This includes, but is not limited to: friends, neighbors, relatives, or
other service persons that enter your residence for any purpose while we are caring for your pets. Our insurance will not
be responsible and will become null & void when other people are in the home. Please inform us of anyone who may have
access to your home while you are away. Please also notify the person(s) in your home of our visitations so they are not alarmed
by our entrance.
Household Emergencies: We will attempt to contact you if there are any emergencies. If you
can not be reached, your emergency contact(s) will be called. Fences: Fenced-in yards are wonderful play spaces for pets--however,
no fence system is totally secure. We do not accept responsibility or liability for any customer’s pets that escape,
or are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes
electronic, wood, metal or any other fence types.
Leashes: All dogs will be required to be on leash during outdoor walks.
We prefer not to use retractable leashes for dogs.
Pet & House Clean-Up: We will properly dispose of pet waste and will do our
best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s).
We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would
like the waste to be disposed.
Animal Behavior: Animal behavior can be unpredictable. We do not accept responsibility or liability
for animal behavior, which results in self-inflicted injury, injury to other animal(s) in the same household, or damage to
the client's property. Further, if we are harmed or injured by the client’s animals, the client accepts full responsibility
We highly respect our clients’ entrusting us with the care of their home and their loving pets.
Inclement Weather: (Primarily
for Severe Snow or Ice storms). You entrust us to use our best judgment in caring for your pet and home if we are servicing
you at the time of inclement weather. We will try to carry out your instructions to the best of our ability. We have requested
the name and phone number of a person living nearby who has access to your home. (This should be a person close enough to
walk to your home if roads are impassable--for example, a neighbor). If we are physically unable to drive to your home, this
information is needed so we may contact this person to request their assistance to check on your pet.
Please remember that garage door openers are not operational in the event of power outages. In the
event that the customer does not provide a nearby emergency contact with access to your home, the customer realizes that we
will provide service but not until conditions allow us to reach your home safely.
Inclement Weather Plan will be as Follows:
effort will be made to drive to your home.The service schedule may be changed,
interrupted, or altered due to circumstances. If it is not possible to drive safely to your home, your emergency contact will
be notified.You will be notified that the above-mentioned contingency plan
has been activated.