Policies page 2

Keys: Consider allowing us to retain copies of your house keys. In the event of an unexpected trip, you’ll be glad you did. As a precautionary measure, we ask that you entrust us with 2 copies of your keys—1 for your Pet care giver, the other to be filed at our main office in a secured lock system. A back-up key is invaluable if the original key is accidentally lost or broken. If you decide not to keep your keys on file, there will be an additional fee for key pick-up & return: $10.00

Medications: We will try to administer medications as directed but cannot be held responsible for complications that arise as a result. Very shy cats with medical problems can be a serious risk, this must be thoroughly discussed.

Vaccinations/Immunizations: For the safety of other customers, we require that all pets have the necessary vaccinations and immunizations before service begins. We ask to see immunizations records and/or expiration dates for rabies vaccinations. If we are bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred.

Veterinarian Care: If emergency care becomes necessary, we will attempt to contact the owner(s) and/or emergency contact. We will call the appropriate veterinarian from your instructions. The owner(s) are responsible for the veterinarian fees, while the pet(s) are under our care. We will ask you to sign and authorize a Vet Release Form for these purposes.

Access to Your Home by Others: Please advise if there will be other persons entering and leaving your home. We are not liable for the act(s) of third parties, whether known or unknown. This includes, but is not limited to: friends, neighbors, relatives, or other service persons that enter your residence for any purpose while we are caring for your pets. Our insurance will not be responsible and will become null & void when other people are in the home. Please inform us of anyone who may have access to your home while you are away. Please also notify the person(s) in your home of our visitations so they are not alarmed by our entrance.