Household Emergencies: We will attempt to contact you if there are any emergencies. If you can not be reached, your emergency contact(s) will be called. Fences: Fenced-in yards are wonderful play spaces for pets--however, no fence system is totally secure. We do not accept responsibility or liability for any customer’s pets that escape, or are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence types.
Leashes: All dogs will be required to be on leash during outdoor walks. We prefer not to use retractable leashes for dogs.
Pet & House Clean-Up: We will properly dispose of pet waste and will do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would like the waste to be disposed.
Inclement Weather: (Primarily for Severe Snow or Ice storms). You entrust us to use our best judgment in caring for your pet and home if we are servicing you at the time of inclement weather. We will try to carry out your instructions to the best of our ability. We have requested the name and phone number of a person living nearby who has access to your home. (This should be a person close enough to walk to your home if roads are impassable--for example, a neighbor). If we are physically unable to drive to your home, this information is needed so we may contact this person to request their assistance to check on your pet.
Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home, the customer realizes that we will provide service but not until conditions allow us to reach your home safely.
Every effort will be made to drive to your home.The service schedule may be changed, interrupted, or altered due to circumstances. If it is not possible to drive safely to your home, your emergency contact will be notified.You will be notified that the above-mentioned contingency plan has been activated.